As an established family-owned group of Care Homes, I welcome the opportunity to engage directly with families however, given the pressure on my time this can result in a delay in responding, for which I previously apologised. As requested, I shared with you a comprehensive overview of how your mother's care needs evolved during her time with us, explaining the requirement for additional and specialised staff to meet her care needs. As a result, this influenced the adjustments we needed to make in our fee structure. The kitchen underwent transformations to enhance the consistency of our specialised (IDDSI) and allergen-safe offerings. These modifications were implemented without additional costs, emphasising our commitment to quality. The feedback received from consultations regarding the changes in our food provision has been encouraging. As we strive to provide even better services, we are collaborating with the catering company and the wider Ashmere family to further enhance our offerings.