I am shocked to read your review. You stated the home is 'gloomy and depressing', yet the home has undergone an intensive redecoration plan, including bright dementia friendly colours throughout. The home has had new vinyl flooring laid throughout along with a large purchase of new chairs for the residents. Activities are ongoing throughout the day; these may be one-to-one sessions or group activities. The home also hosts theme nights and other events to stimulate our residents. We have not had any previous concerns relating to the cleanliness of the home, we have regular inspections from the local infection control team who are happy with our IPC control measures. I am saddened to hear of your experience and again slightly confused as it does not reflect the current condition of Thorndene, before the finance department made contact with yourself relating to payments, you had made no concerns or indicated in any way you were not happy with the infrastructure of Thorndene.