Thank you for your feedback. It is disappointing to hear that your experiences have fallen short of the high standards we set ourselves. We do take our residents' well-being extremely seriously, and we agree that mealtimes are a highlight. We take on board the likes and preferences of all our residents, each of whom has different tastes. If there are things we can do differently for you and your friend, please don't hesitate to let the team know next time you are visiting, and if you would like to talk through any concerns, please get in touch with the management team who will be more than happy to help.