Thank you for sharing your concerns. We appreciate how difficult and emotional this time must be for you and your family, and we're sorry to hear that you feel this way about your dad's care. Please know that we take all feedback seriously and are fully committed to ensuring the well-being of every resident at Oaktree Hall & Lodge. While we understand that you have chosen to wait for the social services review, our Home Manager is always available and more than willing to discuss any specific concerns you may have. We would love the opportunity to go over the care your father is receiving, reassure you of the regular attention and checks he receives, and address any worries directly. Our priority is your dad's health, comfort, and happiness, and we are here to support you in any way possible during this challenging time.