Thank you for your feedback and for taking time to consider how we can further support residents. It's good to hear that you found many of our staff professional. We are sorry for your experience and were required to seek advice from partner agencies. Following your father's passing, our CEO met with you to understand your concerns. As part of our commitment to a just learning culture, we instigated a mock inspection by an independent consultant. The report rated the service as 'Good' in all areas but also identified some areas for development. We have initiated a learning review that will guide revisions of our policies and procedures. We are proud of our stable and dedicated nursing team, and we remain committed to ensuring they receive the support, training, and leadership required to deliver a high standard of care. We encourage everyone to read our other reviews to get a fuller picture of the positive impact we've had on so many families. We're here to listen, learn and improve.