Thank you for sharing your feedback. Our primary focus is always the safety and well-being of our residents, the key-coded entry system is in place solely for the safety of residents living with dementia and other cognitive conditions. Burford House is a nursing home, and residents with full capacity can freely access all areas of the home. Each resident's needs are carefully considered, and we provide a detailed breakdown of fees before admission, ensuring that families can make an informed decision about the services we provide. We strive to ensure our services reflect the value we provide. Ensuring open communication with residents and their families is a priority for us, as we believe it plays a key role in delivering high-quality care. If you have any further questions or would like to discuss the care we provide, please don't hesitate to reach out to our Home Manager. We're always here to help and we welcome you to visit again soon.