Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some residents to adjust to living in a care setting, especially those with dementia. It may also take us some time to understand residents as they may not be able to express their needs. A full investigation into alleged colleague conduct was carried out but there was no evidence to support this claim by the home or adult social care. Had this been raised at the time we would have been able to immediately deal with any issues. Our allocations system in the home means all colleagues work on both floors so there is no difference in the care provided only in the care needs of residents as one community is nursing and the other is dementia. We regularly have resident dependency reviews to ensure accurate staffing levels are in place.  Police involvement was not wanted by the resident and her partner and as per contract we are not responsible for lost items, but we do have a safe for residents’ use. Please do not hesitate to contact us should you wish to discuss anything further. Due to yours and others valued feedback we have shared lessons learnt across the whole home which has enabled us to enhance the wonderful care we offer to all our residents.