Thank you for your review and we are sorry to hear that you were dissatisfied with the care provided. Having looked into this case it appears that the home was provided false information in the pre admission assessment and that the home is not a suitable setting for a resident with such challenging behaviours, had we been provided with the full information it is not an admission we would have allowed. To address some of the areas you have raised the home has a full activity program and full time activities coordinator evidence of the activities taken place can be seen on our website or social media pages. In respect of the DNACPR this is inaccurate and records do not reflect that. Finally staff receive full training on dementia and de escalation techniques.