Thank you for your review of Bright Meadows Care Home. We are very sorry to hear that this is your experience of Bright Meadows. Our team do work hard to ensure a clean and welcoming environment and our carers aim to provide the best care possible to our residents and we apologise if you feel that we have fallen short of this. We will ensure that your comments are passed on to the management team at Bright Meadows to carefully consider and take any action possible and put measures in place to improve the issues that you have raised. You are also more than welcome to speak to the team at Bright Meadows if there is anything else that you would like to bring to their attention. Kind regards, Clare.