Thank you for sharing your feedback on Brook View regarding your mum's stay in April. We're sorry to hear her time with us didn't fully meet your expectations. Throughout her stay, our team worked closely with you and your family to support her recovery after her operation, while also addressing her other medical needs. As we maintained open communication regarding your mum's care, we were surprised to receive the review and would have welcomed the opportunity to discuss any concerns at the time. If you'd like to share more, we'd be happy to speak further and listen to your feedback.