Thank you for your review and comments. Ensuring patient safety is of utmost importance, and while we cannot completely eliminate falls, we can certainly take measures to reduce the associated risks. It is essential to acknowledge that certain health deteriorations and comorbidities are beyond our control. However, please rest assured that any issues that arise are addressed in accordance with our home's policies and procedures. We sincerely apologize if you feel otherwise, and we hope that your mom is finding happiness in our sister home.