Firstly we would like to express our apologies that you have felt you needed to leave this review and that you felt the care provided fell below expected standards, however, we thank you for giving Care UK the opportunity to respond. To enable us to understand the background to this review, we would please ask if you could kindly contact the Compliments and Complaints Team on 01206 237028 or email complimentsandcomplaints@careuk.com to discuss further.