I would like to start by offering my sincere condolences on the loss of your mum. Please know our thoughts are with you during this difficult time. I am sorry to read you felt it was regimented rather than a homely feel and nobody had attended the funeral to represent from the home. <br>After discussing this with the home in more detail, we understand that there was miscommunication for the funeral date for your mum, which unfortunately resulted in the home team not being able to attend. We understand that the team at the home sent flowers and were also in receipt of boxes of chocolates from the family as a way to thank the team, which they were really appreciative of. <br>At Care UK we hold ourselves to high standards and I am sorry you feel we did not meet your expectations. We will always strive to improve and take on feedback. If you wish to discuss this in any more detail please do not hesitate to contact our Compliments and Complaints Team.  You can contact them on complimentsandcomplaints@careuk.com