Thank you for your review, we value all feedback as this helps us to improve our service where required. Your positive comments about our staff team and home are greatly appreciated. We are sorry you sometimes experienced issues around with communication. We recommend liaising with the home manager in the first instance to resolve any issues. We are happy to support in any way and will always take on board suggestions to improve our service. If you would like to get in touch with the home to discuss anything raised further, please do not hesitate to do so.