Thank you for taking the time to share your feedback.   We are genuinely sorry to hear that your Father's experience did not meet your expectations.  While we are pleased that you found our staff, management and facilities to be of a high standard, we sincerely regret that the environment on the floor was not suitable for your Father.  We strive to ensure that every resident feels comfortable and supported, and we are sorry to hear that this was not the case.  We take all feedback seriously and will review our placement and floor arrangements to ensure that resident's individual needs are better met in the future.  Should you wish to discuss this further or provide additional details please can you contact us directly.  We value your input and would like to address any concerns fully.  Thank you again for your honest review, and we wish your Father all the best in his new care home.