Thank you for your feedback and for highlighting the compassion and care you've witnessed for your mother at The Lawns. We truly appreciate your observations, as they help us to improve. We take your concerns seriously, and we will address the issues you've mentioned regarding incontinence care, alarm responses, staffing levels, and the laundry process to ensure these areas receive the attention they need. Please feel free to reach out to us directly if you'd like to discuss these further. Your input is invaluable in helping us provide the best care possible.