Thanks so much for your feedback. We're so sorry to hear you're unhappy following your experience with Emily Jackson House Care Home despite the meetings that took place to address the challenges your loved one was experiencing. We're aware you've raised concerns previously with the home, and we're sorry these remain unresolved. If you have any outstanding concerns, we'd be happy to review these, if you would like us to, we can be reached at feedback@barchester.com. Kind regards, Barchester's Customer Feedback team.