Hi Louise, thank you for your kind words and positive feedback, we are truly grateful that you took the time to share your experience with us. It is wonderful to hear that our team's care and support has made a positive difference. We are dedicated to providing the best possible care and knowing that it has made a difference for you means a lot to us. Please do not hesitate to reach out if you ever need further assistance. We're always here to help. I will pass your kind words on to the team looking after your mum. Regards, Liz.