Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority and over the past several months, improvements have been undertaken at Elmcroft, including within the leadership team. I would ask that you contact me directly, so we can look into your specific concerns as all concerns raised are thoroughly investigated and appropriate action taken, should we have fallen short of our high standards.