Firstly, I would like to apologise for your recent experience at Kenilworth Grange. It saddens me that you felt there was a lack of care and that this has caused you and your mother distress. At Care UK, we hold ourselves to high standards and would like the opportunity to investigate all concerns and feedback. Please could I ask you kindly contact the Compliments and Complaints Team on 01206 237028 or you can email by using complimentsandcomplaints@careuk.com. We would like to discuss your concerns in more detail, which will provide us the opportunity to investigate and take learnings where necessary. If I can be of any further assistance please do let me know.