We are extremely sorry that we had to be proactive in this case. We have a duty of care to all our residents, whether permanent or otherwise. We stand by the actions we took in this situation, raising a safeguarding with Social Services. This decision was not taken lightly, but in view of the evidence presented we had to take appropriate actions to ensure the safety of this lady. We would take this action again if we felt it necessary with any of our residents to ensure their safety.  The lady concerned had dementia which heightened the decision made to protect her welfare.