Thank you so much for your thoughtful and kind review. We are truly delighted to hear that your step mum has felt cared for and respected from the moment she arrived. Our team is deeply committed to ensuring the health, happiness, and dignity of every resident, and it means a lot to know that you have experienced this first-hand. Communication is key to building trust, and we are glad you feel well-informed about her welfare and progress. Thank you again for sharing your experience!