Thank you for your review. We take all feedback and concerns very seriously here at Silver Court. Our priority is ensuring we provide person centred care, safety, dignity and respect to all our residents, so I am very sorry to hear you feel this has not been delivered. Please can you contact me to discuss this further, as I want to ensure we can resolve any of your concerns and that you and your family and, most importantly, your mum, is satisfied with the care and feels happy and at home with us here at Silver Court. Thank you again for your feedback.