Thank you for sharing your concerns about your experience at Shipley Manor Care Home. I'm sorry to hear about the issues faced, and understand how upsetting this must have been. We take all feedback seriously and addressed the matters you raised immediately regarding cleanliness and supplies. Regarding your concern about your mother's diabetic foot care, I'd like to explain that while our care staff monitor the general well-being of residents, specialised foot care for diabetic patients usually requires attention from a Qualified Podiatrist and/or GP. We encourage families to arrange this care directly with the relevant medical professionals, and we are happy to help with any arrangements. We've already been in touch to discuss these concerns, but I want to reaffirm our commitment to providing the best care possible. If you'd like to discuss this further or need any more support, please feel free to contact us.