We were surprised and disappointed to receive this review, particularly as the reviewer called to thank us for the quality of the care her husband received. All bedrooms are thoroughly cleaned before a new resident is admitted. The family did not advise staff that the bed was dirty, which we assume they would have done if the bedlinen needed to be changed. The reviewer chose to clean her husband herself and flannels were available in the bathroom for her to do so. All staff carry gloves and they are available on request. The staff member, who was male not female, checked on her husband six times between 17.05 and 20.40. The reviewer's husband did not fall whilst he was resident at our care home. Our staff response time to emergency buzzers averages 32 seconds. Whilst we appreciate that bereavement is upsetting, there is no correlation between her husbands death and his stay at our care home. We are surprised this insinuation has been made.