Thank you for sharing your feedback with us. We sincerely apologise for the issues that you have encountered. Your feedback is invaluable to us, and we are fully committed to making the necessary improvements. At Pen-Y-Bont, we prioritize open communication and have an open-door policy. We kindly invite you to discuss your concerns with our Registered Manager. Please know that your feedback is highly valued, and we are dedicated to addressing any issues you have raised. Thank you for bringing these concerns to our attention.