Thank you for your review, we value all feedback as this helps us to make improvements where required. It is pleasing to hear that the service you received upon admission was a positive experience. We are continuously looking for ways to improve our service and based on your review, we have taken steps to implement a new process where we have discharges from the Home. Your feedback is important to us and we would like to assure you that learning has taken place in light of your comments. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.