Good afternoon Carol R. Thank you for your kind words of feedback in relation to our Care Team and Care Home at Kent House in Okehampton, Devon. It's really lovely to read that our care team have been friendly and welcoming both to your Mum and all the family when they visit. I note that you feel that carers are 'for the most part' loving and caring and that you have only scored the home 3 stars for Cleanliness - we, of course, expect all of our carers to be kind and caring all of the time and the home to always be very clean - if you have specific concerns please do let our Registered Manager know or contact me directly on 01364 644208 or Nathanstone@stone-haven.co.uk. Thank you again for your kind words, it's lovely to read that your Mum is very happy and settled. Kindest regards.