Thank you for taking the time to leave feedback for Anning House. Your feedback is greatly appreciated by the team. We always strive to deliver high quality care and hold ourselves to high standards. I would like to apologise to hear of your experience but I am pleased to read this is not a normal occurrence. We like to take all feedback on board and would like to please encourage that if you do have any concerns to bring these to the attention of the home manager. I would like to assure you all concerns around agency are fed back to the agencies to ensure we only have agency staff who are committed as we are.