Firstly we would like to thank you for your kind comments about our care staff and your reference to Brockington House looking like a hotel. For reasons of confidentially/safeguarding, we are unable to go into specific details about the issue you raised, but we believe we handled the matter as sensitively as possible. We would also like to stress that at no point was anyone referred to as a troublemaker. Brockington House currently has a review score of 9.9 out of 10 on this platform and we consistently receive five-star reviews from our residents and their families, which we believe accurately reflects the very highest standards of care we provide.