Thank you for sharing your feedback. We're really glad to hear that you had a positive experience overall and that our staff made you feel so welcome. However, we sincerely apologise for the cleanliness issues you encountered. This is certainly not the standard we aim for and we'll be addressing this with our housekeeping and kitchen teams to ensure it doesn't happen again. Your comments are very important to us and we appreciate you bringing this to our attention so we can continue to improve. If there's anything else we can do, please don't hesitate to let us know. Thank you again for your valuable feedback.