Thank you so much for taking the time to share your thoughtful feedback. We're deeply touched by your kind words and are delighted to hear that your friend appears happy and content in our care. It's our utmost priority to create a warm, homely environment and we're glad this has been reflected in your visits. We are especially pleased that you find our team caring, attentive and always ready to help, despite the busy atmosphere. We truly believe that every interaction counts and it's wonderful to know that our new management, along with our dedicated staff, is making time to connect with both residents and visitors, even during a quick chat or a warm greeting. The small moments often contribute the most to fostering that sense of community and reassurance. Thank you again for your trust and ongoing support.