Thank you for your review and we are delighted that you found the decor and facilities to be of a very high standard and the needs of our residents has been very much considered in the total design of the home.  We take great pride in providing the very best care for our residents and one of the ways we use technology is to assist us is with our electronic care plan system called Nourish. Through mobile handsets our team members can record and log all interactions with our residents at the moment in time.  We are always keen to enhance the care and support we offer and your observations are welcomed and I extend an invite for you to meet with me over coffee to discuss your concerns in more detail.