Thank you for your thoughtful review. We're glad to hear that your aunt is happy at The Grange and that you find the team kind and helpful. We really appreciate your feedback about her care and communication. We will certainly work on ensuring messages are consistently received by all staff, and that your aunt is fully prepared in advance for outings. Your insights help us improve, and we are always here to address any concerns to make your aunt's experience as comfortable as possible. Thank you again for sharing your kind thoughts. Best regards.