Thanks for leaving your review. We are sorry to read your comments about our home. We understand you have since spoken via email with the General Manager regarding your concerns, and video calling has been put in place for a suitable time going forward for yourself and your mum. Staff have also been advised throughout the home that this has been put into place. If there is anything further youd like to advise our team, please contact us on feedback@barchester.com Kind regards, Barchesters Feedback Team.