We are sorry that the complainant felt the need to write such a review. We have worked tirelessly with herself and her partner, who was the resident at the home, to facilitate, what was a respite care stay, asked for at very short notice. We accepted the lady's written complaint on leaving the home and responded accordingly. We recognise that everyone has a right to state how they found the care home, however we did try to facilitate the gentleman's stay to the best of our ability and have already written back to this lady with our thoughts and apologies. The home has been recently refurbished and has a team of maintenance personnel on site with an on-going maintenance programme. We can only say that no other review has ever been so critical.