Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that our team at Riverlee Nursing Home was welcoming and friendly to both your dad and your family, and that our care assistants helped put your minds at ease. Ensuring our residents feel comfortable and valued is at the heart of everything we do. We're sorry to hear that certain aspects of the environment and your dad's room didn't meet your expectations and that some of his items went missing. Cleanliness and personal belongings are important to us, and we'll be addressing these areas to ensure a more seamless experience in the future. Thank you once again for your feedback - it's invaluable in helping us provide the highest quality of care.