Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as very good. Thank you for your kind feedback regarding our team, which I will pass on. We discuss the provision of personal mobility aids as part of our pre-admission assessment. Mobility equipment, such as wheelchairs and walking frames are assessed by a physiotherapist or other health care professionals, so they are the correct size and model for each individual who needs one. West Hall has communal wheelchairs available for those who need to use them, but if a resident requires these pieces of equipment daily then they would need to be provided, as these would be the equipment assigned to that specific individual. We apologise if information regarding mobility aids wasn't confirmed and we will ensure this is made clear going forward.