Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the staff take time to get to know him. This feedback will be greatly appreciated by the team. I would to thank you for raising your concerns about the inconsistencies in the activities provided. I would like to reassure we will take this feedback on board and we will review the activities schedule. To us, it's very important and we want to ensure we are providing consistent activities as it's important for the residents. We will also review the facilities of the home in the coming weeks and look to make improvements where needed. I am pleased you mostly feel positive about the home and once again thank you for your lovely feedback and the concerns you have raised. I hope you will soon see the improvements where needed. Best wishes.