Thank you for sharing your concerns with us. We deeply value all feedback as it helps us to identify areas where we can improve. We are truly sorry that your experience does not meet the high standards that we aim to deliver. Staffing is a priority for us and we are actively working to address these challenges. If you would like to discuss your experience further, please feel free to reach out to me directly when you are next in the care home. I would appreciate the opportunity to address your concerns personally and assure you of our commitment to providing compassionate, quality care. Regards, Liz.