We are glad that you are happy with your dad's care and would like to thank you for bringing these items to our attention. Our aim is to provide the best possible care to those we support, which includes activities and handling of personal items. At Belvedere Lodge, we have a monthly activity planner, taking into account group activities, one-to-one and trips out of the home, this month's activities included: crafts, film club, world egg day, board games, shopping trips followed by lunch out. If there are any trips, activities or events you believe your dad would enjoy, please let us know. We apologise for the laundry mishap, we are reviewing our labelling system to reduce the likelihood of this happening again. We have a named key worker assigned to your dad which includes tidying/reviewing items in their wardrobe. We will ensure this is looked into immediately. I will share this feedback with the Belvedere team, if this does persist, please contact the home's manager.