We are sorry that you feel the care given to your sister during her final hours was not to the high standard that we strive to achieve. We can assure you that your sister did not die alone and our care records along with statements from staff on shift clarify this so we are unsure why you feel this happened. That night we did offer/suggest you stay the night as we noticed a decline in your sister’s health, however you declined. Whilst we respect you feel your concerns raised weren’t addressed I can assure you that the home manager looked into all your concerns and carried out a thorough investigation. Our Director of Care offered to reply back to you whilst the home manager was on annual leave however you declined this offer and wanted to hear from the home manager, which is why there was a delay in the reply back to you.<br>Regarding your comments about the staff member being disinterested and unbothered about your sister’s death, this is simply not true. We investigated this and the staff member was shocked and disheartened that such a comment was made. We recognise that this must be a distressing time for you and your family and wish you all the best for the future.