Thank you for your feedback. We truly value both the positive comments and the constructive points as they provide insight into how we can continually improve our service. We're glad to hear that you feel confident in the care your relative is receiving and that our staff's dedication and compassion have stood out to you. It means a great deal to our team. We also want to acknowledge the concerns you raised, and we are aware of some of these issues. Rest assured that we have an action plan already in place to address these areas. We are sorry to hear that you feel our standards have declined in recent months, and we take this concern very seriously. Maintaining high standards is our priority, and we are actively reviewing our processes to understand any areas where we may need to refocus. Thank you again for trusting us with your loved one's care. Should you wish to discuss any specific concerns in more detail, please feel free to reach out directly.