Thank you for taking the time to write a lovely review for Nightingale. The team will be delighted to read that Nightingale is homely and everyone is welcoming. The home manager is on annual leave this week but I am sure she will be in touch with you to see if there are any areas that we can look at improving the scores. We always take on board all feedback and it is important to us that we look at how we can improve the service we offer to our residents.