Many thanks for your review. We are really sorry you feel that your mum has not received the care she deserves. We have looked into these concerns and have spoken to all staff concerned who advise that this is often due to a refusal to change into new clothes which they document onto our digital system. We would be happy to evidence this to you at a meeting at your convenience. We feel the general cleanliness of the home is good and we have invested heavily in new equipment such as carpet cleaners and new products. We do also have a resident of the day feature in which each bedroom receives a monthly deep clean in addition to daily cleaning. We have also invested heavily in the entertainment we provide our residents with entertainers visiting the home weekly. We would suggest that a Friday afternoon visit take place as this is when we open our Bar and have entertainment in the building. We have also invested heavily in an activity platform which holds 3,000 activity ideas.