Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful to know that our recent changes have made a noticeable difference for you and your wife. Creating a family-like environment is at the heart of what we do, and we're grateful for your kind words recognising our team's dedication. Thank you for trusting us - it's truly a privilege to care for your loved one.