Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise for the family's experience during the final days of your mother-in-law's life and that our expected standards fell short. At HC-One, our values are important, and we embrace being the kindest care provider. Providing a pain free and dignified death ensuring loved ones can spend precious time together without worry and distress is of the upmost importance. Concerns and complaints are dealt with effectively though our policies and procedures and we encourage people to approach the home manager to discuss any concerns they may have.