Thank you for your review and for your feedback which is valuable to us as we strive to maintain the very highest standards throughout. We are sorry if the service didn't meet your expectations and would have welcomed the opportunity to speak with you about this at the time to help resolve any concerns quickly and improve the overall experience. Unfortunately, no complaints or concerns were raised during the stay in May however an internal investigation has identified some behavioural issues at times and a poor nutritional intake as your husband himself declined meals on a frequent basis despite our continued attempts and efforts. We feel that the low gradings are not representative of the quality service we offer as is evidenced by our general feedback and review scores. We are very sorry to hear of your husband's passing and extend our heartfelt sympathies and best wishes to you and the family.