Thank you for taking the time to talk to me today on the phone regarding the feedback you have provided. As a company, we always like to reflect and learn from the feedback provided. I am so sorry to hear that you were dissatisfied, and it caused a lot of distress to your family. As we discussed this was a decision made by the social services not the care home. Moving forward, we will make sure that we will communicate directly to families and friends when a decision is made by social services, and we will do our best to avoid sudden discharges. Thank you.