Thank you for your lovely review. As part of our groundbreaking 'B Happie' initiative, we set very high standards throughout all of the services and work to principals known as 'pillars of happiness'. These principles offer lots of opportunities for residents to feel connected, safe and relaxed and for our own staff team to feel a sense of purpose, recognition and contentment. We are thankful to you for sharing your positive experience and it's fantastic to hear that your grandad and the family are so pleased with Bedford Care Home and are on the 'B Happie' journey with us! Best wishes.